Prescription medications are prepared and dispensed by state-licensed US pharmacies, including compounding pharmacies for compounded medications. Your order ships directly from the dispensing pharmacy to you. dayla does not store or dispense medication.

We ship to residential and business addresses in US states where dayla services are available. We do not ship to PO boxes, APO/FPO addresses or addresses outside the United States. Your medication can only be shipped to an address in the state where you are licensed to receive care.

Your order is sent to the pharmacy after a licensed clinician approves your prescription. Preparation times vary by medication, and compounded medications may take longer to prepare.

Delivery times vary by medication and location and are not guaranteed. Weather, carrier delays and holidays can affect delivery.

Some medications must be kept cold. These are shipped in temperature-controlled packaging. Please make sure someone can receive the package, and refrigerate your medication as soon as it arrives. Storage instructions are included with every order.

Any shipping charges are shown at checkout before you pay.

You'll receive a tracking number by email once your order ships. You can also view order status in the patient portal.

All orders ship in plain, unbranded outer packaging with no reference to the contents.

If your package is lost, arrives damaged, or temperature-sensitive medication arrives warm, contact support@daylahealth.com as soon as possible. Please include photos where possible. Do not use medication that appears damaged or that you believe was not stored correctly. We'll work with the pharmacy to arrange a replacement where appropriate.

Please check your shipping address carefully. We are not responsible for orders shipped to an incorrect address provided by you. If you notice an error, contact us immediately; we'll try to update it before the order ships.